How ECM Can Improve Your Customer Service

April 10, 2017 / GuidesFor Team

CNBC covers this story about  a startup that is making customer-service more ‘charming’ by introducing robots who possess that quality. Charm and the ability to engage a customer are important in keeping and retaining your customers. Others would be a genuine desire to service. However, one does not need AI to build a strong customer base. Enterprise Content Management or ECM can do that for your organization by streamlining all your messages and making their content appealing and responsive to the consumer. Read on for more. – Cora Llamas.

Read the source article at CustomerThink

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